Loading... Please wait...

Customer Support

Refurbking's customer service goal is simple: We are committed to providing our customers total satisfaction every time, guaranteed.

Please feel free to drop us a line to share your thoughts on the site, as all comments are welcomed and appreciated.

 

Business Hours & Ways to Contact Us!

We are open during weekdays.
Unfortunately, we are closed on Saturdays, Sundays and any Major Holidays.

Showroom viewing hours: Mon.-Fri.: 9:00am ~ 5:00pm
                                               

Merchandise pick-up hours: Mon.-Fri.: 9:00am ~ 4:30pm
                                                  

Phone support: Mon.-Fri.: 9:00am ~ 5:00pm
                         

Sales Related Inquiry, Product Info: 1-877-242-3800
Customer Service, Returns and Product Issue: 1-877-246-3700
Fax: 1-847-437-0710

Email support is available 24/7 @ Sales1@refurbking.com

 

Frequently Asked Questions

Q: Are the products that you sell new or refurbished?
A: Some items are in brand new condition with manufacturer's warranty. Others, we also have factory refurbished items
 
Q: Should I expect any major damages/cosmetic blemishes on my product, just because they are refurbished?
A: No! For all of our products, they are fully refurbished, which includes multiple cosmetic inspection. Any product with stainless steel finishes and other type of metallic finishes are in almost as new condition, while any paint surfaces might have hairline scratches or scuffs that will not be easily noticeable. For more question on condition of each products, please call us with product number and we can assist you better. Thank you. 
 
Q: How can I view the status of my order?
A: Please sign-in with your log-in account to check the status of your existing orders.
 
Q: How can I calculate my total shipping cost?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order (before any payment is charged toward your payment type).
 
Q: Do you price match?
A: Yes, we do price match on any advertised price from other valid online vendors. Contact us for eligibility and restrictions.
 
Q: How much is shipping on my item?
A: Some of our products are free shipping with advertised price. Others will have flat rate shipping charge(s) for each specific product. See each product page for detail.
 
Q: Do I have to pay tax?
A: Only if you are a resident of State of Illinois. You will automatically be charged with up-to-date current State of Illinois Tax.
 
Q: What are Refubking store hours?
A: Monday ~ Friday: 9:00am ~ 5:00pm (CST).
 
Q: How can I go about returning the item I purchased from Refurbking?
A: Every product that you purchase from Refurbking.com has a return policy that defines the time period and limitations for eligibility in returning the product. Please see our store policy for detail on returning merchandise.