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Store Policies

- Shipping Policy

Damaged Products During Shipping

- Warranty Policy

- Products Return policy

- Extended Warranty Policy

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Shipping Policy

Small to Medium Packages

Our provided carrier is UPS, and the definition of "Free Shipping" refers to UPS Ground delivery with insurance included. 
Once your package has been picked up from our warehouse, you will be notified via email.
Upon receiving your package, please inspect for any damages or DOA (dead on arrival)
If any internal damage is found after merchandise is delivered, it is your responsibility to contact us within 24 hours from receiving damaged merchandise. You can contact us by filling out our RMA form online: www.refurbking.com/rma or by calling us during our business hours. We will then send you a replacement as soon as possible. All we ask you is that you contact us immediately and provide us with proof of damages via pictures.

Any report of a damaged product(s) after 24 business hours from the delivery will not be honored. Also, any damaged unit(s) must be returned in its original condition with its original packaging. Please call us during our normal operation hours, if any damage is found upon delivery.

Large Home Appliances

Our provided carrier varies on the shipping location, and the definition of "Free Shipping" refers to curbside delivery with insurance included. Units, such as refrigerators and ranges, will be padded, boxed, and secured to a wooden skid to further prevent any damage during transit. Due to time restrictions by the freight companies, we do not offer inside delivery. Standard transit time to the lower 48 continental states is around 2 to 7 days from when your shipment is picked up from our warehouse in Illinois. A tracking number for your shipment will be issued to you via email.

It is your responsibility to provide us with at least one phone number. Without a phone number, we will not be able to ship out your large home appliance(s). So if you are not registered with us, please call us or email us to provide us with your phone number.

Even with precautionary measures in packaging as mentioned above, any shipment can still be damaged during transit. Prior to signing off the delivery, please thoroughly inspect the shipment. In many cases, if you see any damage on the box, the unit is also damaged. You are allowed to open the box to fully inspect your shipment. If the truck driver refuses to let you inspect the shipment, please exercise your rights and demand both internal and external inspection prior to signing off on delivery.

Any report of a damaged product(s) after 24 business hours from delivery will not be honored. Also, any damaged unit must be returned in its original condition with its original packaging. Please call us during our normal operation hours if any damage is found upon delivery.

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Warranty Policy

All "Refurbished" products have been tested and refurbished to each manufacturer's standards. They also come with a 90 day limited warranty for both parts and labor from Refurbking.

All "Brand New" products come with its original warranty from the manufacturer. For more details on the warranty information, please refer to the "Warranty Detail" tab on each product page.


For you to receive any warranty for your product, please contact us at 877-242-3800 or submit an RMA request at www.refurbking.com/rma, and we will get back to you within 48 hours.

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Products Return Policy

Defective Product Return Policy

For any defective/return merchandise, please contact us BEFORE you send the merchandise back. You can do so by going to the following web address to obtain an RMA (Return Merchandise Authorization) number: www.refurbking.com/rma. In order for you to be qualified to receive a free Return Shipping Label (RSL), you must contact us within 15 business days from the invoice date. After 15 days, it is your responsibility to pay for any shipping charges that may occur when returning your defective merchandise.  Without a properly issued RMA number, we will not accept any returns. No exceptions. 
RMA numbers are only valid within 7 days from the date of issue.

Products must be returned in original packaged condition. Boxes, packing materials, wrappers, cartons, instruction manuals, warranty cards and products must be in their original condition without scratches, dents, or any other type of blemishes. Products returned in any other manner than described above, will be subject to a pro-rated fee (upto 100%) and partial or no credit shall be issued

 

Steps to returning defective item

- Before any action is taken, contact us first. This way, we can troubleshoot and assist you with your problem.
- If the problem cannot be resolved over the phone, we will issue you an RMA number. Please keep this number in hand when calling us to avoid any delays in locating your RMA case within our system.
- Once you have been issued with a valid RMA number, you can return the product(s) using the provided return shipping label* or at your own expense. 
- When returning the item, please make sure that the RMA number we have provided can be visible on the outside of the box to expedite your RMA process. All returned product(s) must be in its original packaging and condition.
- All products returned will be then inspected by our in-house technicians. Depending on the result of inspection, a replacement and/or refund will be issued via your original payment method.
- Overall turnaround time for a return is about 1 - 4 business days from the time we receive the product(s).
  *Applicable only if the RMA form has been submitted to us via phone or at www.refurbking.com/rma within 15 business days from invoice date.
 

Non-Defective Product Return Policy (Buyers Remorse)

Non-defective (customer's remorse returns) returns are accepted within 15 days from the invoice date and are subjected  to a mandatory 20% restocking fee. All shipping and handling charges are non-refundable. It is the customer's responsibility to cover return shipping costs. All returns must be shipped back via the same means of transportation as originally delivered to customer. Products must be returned in original packaged condition. Boxes, packing materials, wrappers, cartons, instruction manuals, warranty cards and products must be in their original condition as well. Products returned in any other manner described above, will be subjected to a pro-rated fee (up to 100%), and a partial or no credit shall be issued.

Before a return is made, please contact us by filling out our RMA form online: www.refurbking.com/rma or calling us during our business hours.

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Extended Warranty Policy

- If you have purchased or were provided with an extended warranty, please do not forget to register them within 30 days from the purchase date. Failing to do so will void your extended warranty.

Consumer Priority Service (CPS) is one of America's premier sources of underwritten aftermarket service plans primarily focused on consumer electronics and appliances. Extended service plan option features include 100% parts and labor coverage, access to thousands of service centers nationwide, Zero deductible with a No Lemon Guarantee. This feature packed plan offers our customers a fantastic value at only a fraction on what the product it covers costs. With durations as long as five years after the manufacturer warranty expires, our customers can rest assured knowing that their product is guaranteed to function as intended for years to come. As always, if CPS can't fix an item with existing extended warranty plan, they will replace it.

Being a member of CPS extended warranty plan grants you the following benefits:
  • 100% Parts and Labor
  • No Deductibles
  • No Lemon Guarantee
  • Toll-Free Support
  • Fully Transferable
  • Nationwide Coverage
  • Rapid Claim System
For more information, please visit http://www.cpscentral.com/ or call their toll-free number at (800) 905-0443